Feedback and Roadmap

Our developers and APP Designers are the best in the business – But everything can be improved, can’t it? – Have your say on future releases.

Where we are going

Phase 2

Scaling and Globalization:

We will be creating the ability for customers to manage white labelling for their brand in-app and configuration settings for the app through the billing platform also enabling you to only pay for the tickets raised based on usage your reports.

Your deployments will be looked after on enterprise-grade infrastructure on major reputable cloud platforms like AWS for security and stability of your services.

Phase 3

Enhancement – Localisation:

Several languages already installed. Our aim is for tha APP to detect the default language of the device and autmatically set that as the APP language.

Verion 1 on general release already has 11 languages – focused on Europe (including German and Spanish).

Phase 4

Enhancement – Projects:

We understand the need to co Manage Project and that more and more – the customer or end user is involved as a project resource

Most CRM systems support this natively. Our goal is in the next relase to have projects Visible from within the APP – eventually Manageable.

Phase 5

Enhancement – (AI) Artificial Intelligence:

AI Powered chat support with intelligent 1st Line responses and the option to stream responses.

Handsfree – App responds to Hey Siri, Hey Google and Alexa

Feature Requests

Enhancement – Future versions

To incude the ability to manage an close tickets. Get the AI bot to list your recent tickets. Get the AI to respond in a specific way.

Add engineer feedback on ticket closure.

Future Iterations

Future Iterations of the App may include things like. FF camera recording to enable engineers to interact live with end user

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Roadmap
Most voted
Newest

Pending
- Auth for AI bot #1
Progress
- Add permissions and Notifications on Profile side panel #1
Complete
- Add side swiping #1
  
  Add internationalisation #2
  
  Flyout #3
  
  Icons on filters #4
In Review
- Side Swipe AI Chat Panel #1

- Add side swiping # 3
  
  Side swipe action to tickets to move up and down the list
- Flyout # 5
  
  Sidebar Page Template
- Icons on filters # 6
  
  Create Icons for status with tool tips
- Side Swipe AI Chat Panel # 7
  
  Include AI Bot on R2L swipe out for Live Chat
- Auth for AI bot # 1
  
  pending - Will review for next production release
- Add permissions and Notifications on Profile side panel # 2
  
  progress
- Add internationalisation # 4
  
  Add internationalisation to more or less and Moment in time Ago timestamps

- Side Swipe AI Chat Panel # 7
  
  Include AI Bot on R2L swipe out for Live Chat
- Icons on filters # 6
  
  Create Icons for status with tool tips
- Flyout # 5
  
  Sidebar Page Template
- Add internationalisation # 4
  
  Add internationalisation to more or less and Moment in time Ago timestamps
- Add side swiping # 3
  
  Side swipe action to tickets to move up and down the list
- Add permissions and Notifications on Profile side panel # 2
  
  progress
- Auth for AI bot # 1
  
  pending - Will review for next production release

Wiseserve

Feedback and Roadmap

Where we are going

Phase 2

Phase 3

Phase 4

Phase 5

Feature Requests

Future Iterations

your title

Pending

Progress

Complete

In Review

Add side swiping # 3

Flyout # 5

Icons on filters # 6

Side Swipe AI Chat Panel # 7

Auth for AI bot # 1

Add permissions and Notifications on Profile side panel # 2

Add internationalisation # 4